Terms & Conditions

Production and Shipping Lead Times

Lead times may vary and are only estimates. Please do not arrange for an install until you have received all correct items from your order. Strongar Hardware will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Strongar Hardware.

Lead times vary depending on product customization requirements. For standard orders, door hardware can take 2-3 business days and may be shipped via FedEx or USPS. For custom orders, door hardware can take 10-60 business days and may be shipped via FedEx.

Freight shipping may be used when an order exceeds the capacity to be shipped using FedEx or USPS.

Once your hardware has been manufactured, it will ship via ground delivery service. If you require a shipping method other than standard ground shipping service, please contact us within 24 hours of receipt of this order invoice to apply expedited shipping or expedited shipping options.


30 Day Satisfaction and Return Policy

If you are dissatisfied or need to exchange or return any items, you must do so within 30 days of receiving your order. A 20% restocking fee will apply. No returns will be accepted if the product has been installed. Please visit our return page for our return process.


Online Orders

It is the consumer’s responsibility to understand what they are ordering when using the online system. Strongar Hardware has provided many online photos resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or what is included, please call Strongar Hardware at 1-800-259-7254 for help placing your order.


Shipping Methods

All standard domestic shipping will be shipped via ground shipping and will take 3-5 business days. Ground shipping will deliver your product to your door. It is the consumer’s responsibility to arrange for installation. All orders received from Strongar Hardware, especially large orders which ship freight, must be inspected upon delivery for freight damage. Please do not schedule the installation for your door until the hardware has arrived. If your hardware is shipped via freight, the freight company will contact you for a delivery time.

Expedited Shipping options are available for an extra fee. Expedited shipping may be limited due to the weight of certain products. If you need expedited shipping please call Strongar Hardware at 1-800-259-7254 for help placing your order.

Product Substitution

In the event that your specific product is no longer available, Strongar Hardware reserves the right to substitute the part with a comparable product in quality, style and color.


Limited One Year Warranty

All products come with a limited one year warranty that covers the functionality of our products. This warranty does not cover finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product.

What is not covered: The following costs, expenses and damages are not covered by the this limited warranty. Labor Costs Including, but not limited to. Such costs as the removal and re-installation of products; and shipping, freight expenses required to return the product to Strongar Hardware.

Additionally, this warranty Does Not Cover scratches, abrasions, or deterioration due to the use of paints, solvents or other chemicals.

ALL METALS WILL RUST but at differing rates. Rust is a process of metal or metal alloys combining with oxygen atoms to produce an oxide. Rust is also seen as tarnish on some metals.

Use of Site

Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.



The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.


Changes to Website, Software, and Services

Strongar Hardware reserves the right to; change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Strongar Hardware shall not be liable to you for any such change or removal. Change, remove, or discontinue any product, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Strongar Hardware shall not be liable for any such change or removal. Strongar Hardware reserves the right to change or discontinue any promotional discount vouchers or coupon codes at anytime with notice and you confirm that Strongar Hardware shall not be liable for any such change or removal. Change this Agreement at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.



The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘Strongar Hardware.’ This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way. ‘Strongar Hardware’ and the Strongar Hardware Logo are trademarks which belong to ‘Strongar Hardware’ and they may not be used, copied or reproduced in any way without written consent from ‘Strongar Hardware’ For these purposes “Intellectual Property Rights” includes the following: any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right and registrations of and applications to register any of them.


Limitation Of Liability

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Strongar Hardware will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Strongar Hardware makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Strongar Hardware for death or personal injury as a result of the negligence of Strongar Hardware, its products or that of its employees or agents.



You agree to indemnify and hold Strongar Hardware and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Strongar Hardware arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.



In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.


Applicable Law and Dispute

This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Florida whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Florida.


Privacy Policy

Strongar Hardware will not sell, rent or trade your personal information to third parties.



Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.


Entire Agreement

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement. Strongar Hardware reserves the right to add, delete, or modify any provision this Agreement at any time without notice.