FAQ

Q. HOW LONG DOES IT TAKE MY DOOR HARDWARE ORDER TO SHIP?

A. All domestic hardware orders ship within 24 to 48 hours upon receipt of the order. We ship all door hardware and other products within the Continental United States via FedEx Ground at no charge.

Q. DO YOU SHIP TO COUNTRIES OTHER THAN THE UNITED STATES?

A. Yes, we ship all of our entire collection of door hardware worldwide. We also do our best to ensure the shipping charges are very reasonable to our customers.

Q. WHAT’S COVERED BY THE WARRANTY?

A. We provide a 1-year warranty on all door hardware, accessories, and parts.  Basically our warranty covers everything we carry, and if there’s an issue with any part please contact us and we’ll gladly work to resolve it.

Q. WHAT THICKNESSES OF DESIGNER SLIDING WOOD DOORS DOES YOUR HARDWARE ACCOMODATE?

A. Our sliding door hardware can accommodate wood or metal doors thickness up to 2 in.

Q. WHAT RAIL LENGTH IS NECESSARY WHEN INSTALLING A SLIDING WOOD DOOR SYSTEM OR SLIDING GLASS DOOR SYSTEM?

A. Having the correct rail length to accommodate your sliding wood door or sliding glass door system is important for proper functionality. Multiply the single barn door width by two to find out the perfect barn door hardware rail length for your situation. For a 4ft (48in) barn door an 8ft barn door hardware rail set is ideal.

Q. DO YOU OFFER CUSTOMIZATION ON DOOR PULL HANDLES AND SLIDING DOOR HARDWARE?

A. We customize many styles, sizes, lengths and finishes of hardware.  Please call us at 800-259-7254 to tell us about your project.

Q. IS MY CREDIT CARD AND OTHER INFORMATION SAFE?

A. Yes, rest assured that we will never sell or share your information, and implement security precautions to protect all customer information.

Q. DO YOU HAVE A PAPER CATALOG THAT ILLUSTRATES ALL YOUR BARN DOOR HANDLES AND LOCKS, AND OTHER HARDWARE ACCESSORIES?

A. We love the environment and as a result we don’t produce a paper catalogue. We do have a stunning PDF catalog with all our sliding door hardware and accessories.

Q. HOW CAN I BECOME A DEALER OF YOUR ARCHITECTURAL DOOR HARDWARE?

A. We’re always looking for new dealers and opportunities. Get in touch with us at 800-259-7254 so we can discuss the details with you.