FAQ

Q. HOW LONG DOES IT TAKE MY DOOR HARDWARE ORDER TO SHIP?

A. All domestic hardware orders ship within 24 to 48 hours upon receipt of the order. We ship all door hardware and other products within the Continental United States via FedEx Ground at no charge.

 

Q. DO YOU SHIP SLIDING DOOR HARDWARE AND OTHER PRODUCTS TO COUNTRIES OTHER THAN THE UNITED STATES?

A. Yes, we ship all of our sliding door hardware and other products worldwide. We also do our best to ensure the shipping charges are very reasonable to our customers.

 

Q. WHAT’S COVERED BY THE WARRANTY?

A. We provide a 5-year warranty on all hardware, accessories, and parts, including sliding wood door systems, sliding glass door systems, all sliding door hardware, and more. Basically our warranty covers everything we carry, and if there’s an issue with any part please contact us and we’ll gladly work to resolve it.

 

Q. WHAT PARTS SHOULD I ORDER FOR A DOUBLE DOOR INSTALLATION ON A SLIDING DOOR SYSTEM?

A. In addition to the barn door hardware system, you will need 2 door rollers, 2 door stops, 1 door handle, and 1 floor guide.

 

Q. WHAT THICKNESSES OF DESIGNER SLIDING WOOD DOORS DOES YOUR HARDWARE ACCOMODATE?

A. Our sliding door hardware can accommodate any designer wood doors of 1-1/8 to 1-¾.

 

Q. WHAT RAIL LENGTH IS NECESSARY WHEN INSTALLING A SLIDING WOOD DOOR SYSTEM OR SLIDING GLASS DOOR SYSTEM?

A. Having the correct rail length to accommodate your sliding wood door or sliding glass door system is important for proper functionality. Multiply the single barn door width by two to find out the perfect barn door hardware rail length for your situation. For a 4ft (48in) barn door an 8ft barn door hardware rail set is ideal.

 

Q. WHAT ARE THE RAIL DIMENSIONS FOR BARN DOOR HARDWARE, SLIDING DOORS, OR ANY OTHER DOOR ASSEMBLIES?

A. We offer any necessary rail size, but the longest rail length we can ship is 8ft. If you need sliding door hardware rail longer than 8ft, we can ship a connecting piece that enables two rail lengths to be connected without compromising functionality.

 

Q. DO YOU CUSTOMIZE SLIDING DOOR HARDWARE LENGTHS OF RAIL?

A. We customize sliding door hardware rail lengths for free.

 

Q. IS MY CREDIT CARD AND OTHER INFORMATION SAFE?

A. Yes, rest assured that we will never sell or share your information, and implement security precautions to protect all customer information.

 

Q. DO YOU HAVE A PAPER CATALOG THAT ILLUSTRATES ALL YOUR BARN DOOR HANDLES AND LOCKS, AND OTHER HARDWARE ACCESSORIES?

A. We love the environment and as a result we don’t produce a paper catalogue. We do have a stunning PDF catalog with all our sliding door hardware and accessories.

 

Q. ARE THERE INSTALLATION INSTRUCTIONS FOR YOUR SLIDING DOOR HARDWARE SYSTEMS AND ALL OTHER PRODUCTS?

A. Yes, just send us your email address and we’ll send you a PDF with installation instructions for the product you’ve ordered, as well as any of our other space saving sliding door systems.

 

Q. HOW CAN I BECOME A DEALER OF YOUR SLIDING DOOR HARDWARE, SLIDING DOOR ROLLERS, AND OTHER PRODUCTS AND ACCESSORIES?

A. We’re always looking for new dealers and opportunities. Get in touch with us so we can discuss the details with you.